SIZE GUIDE
SHIPPING INFORMATION
Important Notes
- All orders are shipped from Dubai, UAE. Monday to Friday.
- Cut-off time is 1pm. If you place an order after 1PM it will be shipped next day.
- Weekend Orders: All orders placed after 1 PM on Fridays, or on Saturdays and Sundays, will be processed and shipped the following Monday.
- Delivery timelines are provided as general guidelines and do not account for potential delays caused by payment authorization, courier service issues, or customs clearance procedures.
- Once an order is placed, it cannot be modified or canceled due to our automated systems. If you need to make an exchange or return, please wait until you receive the item and follow the instructions on our Returns & Exchanges Policy page.
Track Your Parcel
Once your package is ready, you will receive a shipment confirmation email with delivery details and a link to track your order online via your order page. You may also provide your mobile number at checkout to receive tracking notifications directly from the courier, so you never miss a delivery.
Customs Duties & International Orders
Our products are shipped from Dubai, UAE. If you are placing an international order, your country may apply import taxes or customs duties once the package arrives at its destination. These charges are:
- Determined by your country’s customs authority
- Not controlled or calculated by us
- Not included in our product prices or shipping fees
The process is simple: the courier (such as DHL or USPS) will usually contact you directly to settle any applicable import fees before delivering your parcel. Please ensure you monitor your courier tracking updates and respond promptly to avoid delays.
If you are unsure about potential import taxes, we recommend checking with your local customs office before placing an order.
Responsibility & Refusals
- You, the customer, are fully responsible for all customs duties, taxes, clearance fees, and any associated costs, even if you choose to refuse the parcel upon delivery.
- If you decline to pay import charges and the goods are returned to us, we will deduct all associated shipping and handling fees (including a flat AED 100 handling fee or equivalent in your currency) from your refund.
- We are unable to cancel or refund any order that is already in transit or being held at customs. If you do not complete the customs process, the parcel will need to be returned to us before we can issue any refund, minus applicable deductions.
For any shipping or customs-related inquiries, please contact us at rhaika.dubai@gmail.com.
RETURNS POLICY
We want you to feel confident and satisfied with every purchase. While we hope you love your items, we understand that sometimes things don’t work out. This policy outlines your options for returning items, receiving a refund, requesting an exchange, or obtaining store credit.
ELIGIBILITY BY ITEM TYPE
New Season (Full-Priced) Items
- Eligible for one refund per order, processed to your original payment method.
- Eligible for one exchange per order.
- Refunds & exchanges exclude shipping charges.
- Item must meet all return conditions listed below.
Sale Items or Discounted Orders
- Eligible for one exchange or store credit only.
- Refunds are not available for sale items.
- Store credit is issued with no expiration date and can be redeemed online or via customer service.
RETURN & EXCHANGE CONDITIONS
To qualify for a return, the following conditions must be met:
1. Request Window:
Submit a return request via email within 7 days of the delivery date.
2. Return Delivery Window:
Returned items must arrive at our facility within 14 days of receiving return instructions.
3. Item Condition:
Items must be unworn, unwashed, undamaged, and returned in original packaging with all tags and labels intact. Items must be free from makeup stains, deodorant marks, strong odors, or any signs of wear.
4. Packaging:
Items must be returned in secure packaging to prevent damage in transit. If possible, use the original packaging.
5. Identification:
Returns must include proof of purchase (order number and name).
Unidentified returns will not be processed.
6. Correct Return Address:
Customers are responsible for sending returns to the address provided.
We are not liable for items sent to the wrong address.
RETURN PROCESS
- Email your return request to rhaika.dubai@gmail.com within 7 days of receiving your order.
- Once approved, return instructions will be sent via email.
- After receiving your item, we will conduct a quality inspection.
- If approved, your refund, exchange, or store credit will be issued within 30 days.
- If your item does not meet the return conditions, it will be sent back to you. Shipping fees will apply.
STORE CREDIT POLICY
- Store credit is issued via email and does not expire.
- It may be used toward any future online purchase.
- Credit is non-transferable and cannot be exchanged for cash.
FAULTY ITEMS
If you receive an item with a manufacturing fault:
- Notify us at rhaika.dubai@gmail.com within 48 hours of delivery.
- Include photos or videos clearly showing the fault.
- If confirmed through our quality control process, we will offer a replacement or full refund (including shipping costs, if applicable).
SHIPPING YOUR RETURN
- Customers are responsible for the cost of returning items.
- We recommend using a trackable shipping service.
- We are not responsible for returns lost or delayed in transit.
If you have any questions or require assistance, please contact us at rhaika.dubai@gmail.com.
TERMS OF SERVICE
User Acknowledgement
By accessing or using our Website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and all related policies, including our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy, which are available on our Website. It is your responsibility to review all applicable policies before placing an order. Once an order is submitted, it constitutes full acceptance of these Terms.
This page explains our terms and conditions and contains important information about your legal rights. When you access or use www.rhaikacollection.com, you agree to these terms.
1. Introduction
These Terms and Conditions and the Privacy Policy (collectively, "Terms") are a legal agreement between you, as Guest, and Rhaika Fashion ("Rhaika," "we," "our," or "us"), a company registered in Dubai, United Arab Emirates. These Terms govern your use of and access to Rhaikacollection.com’s services, including the purchase of clothing and gift cards, and any other services made available through our website (www.rhaikacollection.com) ("Website") or otherwise by us (collectively, the "Services").
If you are under the age of 18 or do not agree to these Terms, please do not use the Services.
2. Modifications
We reserve the right to modify these Terms at any time. If we make material changes, we may notify you by updating the date at the top of the page, posting a notice on our Website, or contacting you via email. Your continued use of the Services after any changes means you accept the updated Terms.
3. Privacy Policy
For information on how we collect, use, and share your personal data, please refer to our Privacy Policy available at https://rhaikacollection.com/pages/privacy-policy
4. Creating Accounts
To access certain features of our Services, you may need to create an account. You must be at least 18 years old to create an account. You are responsible for maintaining your account credentials and for all activities that occur under your account. If you suspect any unauthorized activity, contact us immediately at rhaika.dubai@gmail.com.
5. Purchasing Products
When purchasing through our Website, applicable taxes and shipping fees will be calculated at checkout. Payments may be made using valid credit/debit cards or other methods we support. You authorize Rhaika Fashion or our authorized payment processor to charge your selected payment method. All purchases are subject to availability, and we reserve the right to cancel orders at our discretion.
6. Order Acceptance & Shipment
Order confirmation does not constitute our acceptance of your order. Title and risk of loss pass to you upon our delivery of products to the courier. Shipping timeframes are estimates only and not guaranteed. Return shipping is at the customer’s expense unless otherwise specified.
7. Pricing & Availability
We reserve the right to adjust prices, availability, and product information at any time. Errors in pricing or descriptions may be corrected and affected orders canceled at our discretion.
8. Promotional Codes
Promotional codes are subject to change and may not be combined with other offers. Misuse of codes may result in cancellation of the offer.
9. Gift Cards
Gift cards issued by Rhaika Fashion may be used toward any online purchase on our Website.
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Gift cards are non-transferable, non-refundable, and cannot be exchanged for cash.
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Store credit issued from returns or exchanges may not be used to purchase gift cards.
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Lost or stolen gift cards cannot be replaced.
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Gift cards do not expire and may be redeemed at any time online.
10. Returns and Refunds
We offer one refund or one exchange per order for new season items. Sale items are eligible for exchange or store credit only. Store credit has no expiration. For faulty items, customers must email rhaika.dubai@gmail.com within 48 hours of delivery.
Please review the full policy at: https://www.rhaikacollection.com/pages/returns-exchanges
11. Eligibility
You must be 18 years or older to use our Services. Do not provide us with information for individuals under the age of 18.
Contact Us
If you have any questions about these Terms, please email us at rhaika.dubai@gmail.com.